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FAQ - frequently asked questions and answers on them
- Why is PC-3000 Flash SSD Edition a unique equipment for reading NAND chips?
PC-3000 Flash SSD Edition is the unique professional solution which consists of two parts: hardware and software. Using hardware (reader) you read NAND chips and the raw data will be processed via software parts, not directly working on the chip itself. The PC-3000 Flash SSD Edition can only function in conjunction with hardware and software.
- Does PC-3000 Flash SSD Edition support method of restoring data from the damaged flash drive/card without removing the NAND chip?
If the flash drive/card is not recognized in OS, most likely it means that flash controller is damaged. In this case the NAND chip should be removed and read by PC-3000 Flash SSD Edition in order to recover the data. If you have access to user data via USB connection, you may recover data using PC-3000 Flash SSD Edition without removing the NAND chips.
- Where can I find the complete list of flash pen drives, supported by PC-3000 Flash Edition?
The main part of each USB Flash pen drive is controller that is responsible for writing and reading information on flash microchips. You can find the latest list of controllers and memory chips supported by PC-3000 Flash SSD Edition at the link below http://pc-3000flash.com/eng/supportlist.php
- What types of NAND chips are currently supported by PC-3000 Flash SSD Edition?
Currently PC-3000 Flash SSD Edition supports all of TSOP-48 NAND Chip (which are used in 90-95% of USB flash drives, SD, CF, and other memory cards). Also, you can find special adapters for LGA-52 and PIN MAP.
- Does PC-3000 Flash SSD Edition support BGA NAND chips?
Yes, PC-3000 Flash SSD Edition supports BGA NAND chips by the help of special LGA52 and Pin Map adapters which are included into PC-3000 Flash SSD Edition suite.
- What is the maximum capacity of a single NAND chip that is supported by PC-3000 Flash SSD Edition?
PC-3000 Flash SSD Edition supports all capacities and can read all flash chips, which satisfies the requirements of ONFI.
- Does PC-3000 Flash SSD Edition also support SSD and memory devices which consist of two or more chips?
PC-3000 Flash SSD Edition supports 2,4,8,16,32 and more chips. All NAND chips should be removed and read sequentially.
- Is it possible to restore data from Monolithic flash drives?
Each vendor has its own design and special construction of their Monolithic chips. There are no common standards or specifications of pin-out, which may help to restore data from different cards and USB sticks, unlike in a SSD or typical USB flash stick. But our engineers are working on it, and it will be possible in the near future.
- I heard, that Toshiba produces new flash controllers which use a XOR data encryption. Is it possible to recover data from flash drives where XOR is used?
Yes, new version of PC-3000 Flash SSD Edition supports different XOR algorithms, which are used by the latest flash controllers. Number of supported XOR patterns grows up with each new version of PC-3000 Flash SSD Edition.
- Does PC-3000 Flash SSD Edition support SSD which has been produced by Corsair, A-Data, OCZ or Kingmax?
PC-3000 Flash SSD Edition supports a lot of different SSD controllers that has been created by Intel, Samsung, Jmicron or Indilinx. Most of the SSD vendors such as Corsair or Kingmax use these controllers in their products. PC-3000 Flash SSD Edition supports most of SSD disks. Number of supported controllers is growing up, you can find the complete list in our Global Solution Centre.
http://www.pc-3000flash.com/solbase/index.php?parent_id=9&lang=eng
- I have a flash drive with 1 NAND chip 2048 Mb. But in PC3K Flash I see two chips! What does it mean?
Some of NAND chips contain stack structure, which contains two internal layers. PC-3000 Flash SSD Edition has an autodetection method for stack structured chips.
- When 4 Gb chip has been read in the reader, the software indicated 4 chips per 2 Gb. Is it wrong?
Yes, it's wrong because this NAND chip should contain 2 chips per 2 Gb. Sometimes this error appears when the pins of the chip are dirty. You should clean pins using scalpel and/or hot air gun. If the error appears again then chip is damaged. Data recovery from this chip is not possible.
- What should I do when NAND chip is inserted in PC-3000 Flash SSD Edition? I see "unknown chip".
In all cases you should perform two operations with this chip: "Read chip ID" and then "Read Chip". After these operations, you'll get saved dump of NAND chip.
- What are the system requirements for PC-3000 Flash SSD Edition?
PC-3000 Flash SSD Edition is pretty optimized for any system configuration. Anyway we can recommend you Intel Core i3/i5/i7 - based CPU (or similar AMD) with 3 or 4 Gb DDR3 RAM, and fast HDD configuration (RAID is better). Such powerful configuration may help you to save a lot of time during ECC correction or restoring data from large SSD.
 E-mail Technical Support: support@pc-3000flash.com
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